You have 60 days to return an item and longer during the holiday season. All sale items are final.
If you live in or around San Francisco just bring it by our store and we'll take care of you.
If you are outside the Bay Area, please use our return/exchange portal. You can create a label to return (free), drop off at one of the over 2,600 Return Bars (free), or visit one of the over 10,000 FedEx drop off locations (free).
Once we have received your return, the refund will be processed. You will receive confirmation emails at each step.
Lost the slip?  Don't sweat it!  All you need is your order number and zip code. 

You have 60 days to exchange an item and longer during the holiday season. All sale items are final.
If you live in or around San Francisco just bring it by our store and we'll take care of you.
If you are outside the Bay Area, please use our return/exchange portal. You can create a label to exchange (free), drop off at one of the over 2,600 Return Bars (free), or visit one of the over 10,000 FedEx drop off locations (free).
Once you have dropped off the exchange with the carrier, the exchange will be process and replacement will be sent. You will receive confirmation emails at each step.
Lost the slip?  Don't sweat it!  All you need is your order number and zip code.  

All sale items are final. Additional discount codes cannot be applied.

If you have questions about fit and sizing, please check out our fit and sizing page in advance.
If you live in or around San Francisco just bring it by our store and we'll take care of you.
If you are outside the Bay Area, please use our return/exchange portal. You can create a label to exchange (free), drop off at one of the over 2,600 Return Bars (free), or visit one of the over 10,000 FedEx drop off locations (free).
Once you have dropped off the exchange with the carrier, the exchange will be process and replacement will be sent. You will receive confirmation emails at each step.
Worried about the gift giver finding out? Don't! They won't ever find out by using our return/exchange portal. All you need is the order number and your zip code.

Yes we do through our return portal (see above).
However, we're conscious of our environmental impact.  Shipping back and forth isn't the greenest.
Please reach out via the Contact Us form if you have any questions regarding sizing, etc. We want to make sure you get in the right product the first time.

We do offer free domestic ground shipping on any order over $175!

Our online inventory reflects what we have in stock in store! If our online inventory says we don't have something in stock, we don't have it in store either. To stay up to date on restocks and new product releases, you can sign up to be notified for that specific product. Also make sure you are signed up for our Vital Few Email List!

Yes, we ship to most countries for $30.
That said, we are not responsible for additional duties, taxes, and import fees that may apply depending on your country's regulations. 
We also cannot track packages once they leave the U.S.  

Machine wash on a cold, gentle cycle. We recommend tumble dry low or drying flat.  Drying will also shrink your gear back a up a bit, as wovens and knits can stretch out after a couple wears. 

In Texas, Cowboys ride horses. In California we ride mountains and waves.

Our name is a tip of the hat to the Cowboys who came before us. Since the 1849s, men and women converged in California, often risking their lives as they sought fortune and adventure. In those days, the pioneers were looking for gold. More recently, our state became home to a different kind of pioneer: Cowboys who have revolutionized sports, film, music, and technology.

We hand sew our products, some are made overseas, and some are made in California:

High Water - China

High Sierra - China 

Robes - China

Fleece - Made in California 

Tees - Made in California 

Shipping Timing: 
We try to fulfill orders placed on weekdays within 24 hours, but it can sometimes take longer. We are currently moving warehouses which can result in lonoger delays. Orders placed on weekends (Saturday - Sunday) will be fulfilled on the following 1-2 business days.

Shipping Costs:
We offer Free U.S. Shipping on Orders $175+, unless otherwise noted.

Pre-order Terms: 
Products available to purchase via Pre-Order will ship by the date listed on the product page. You will receive tracking when your order ships. You can order these items with in-stock items, however they will ship separately with their own tracking number. You will not be charged additional shipping.